DIR Deliverables-Based IT Services (DBITS)

DIR DBITS Services
Texas Department of Information Resources

Streamlined IT Procurement Through DIR DBITS

Sastah Solutions LLC is pleased to provide services to state agencies, local governments, higher education institutions, and other eligible entities through the Texas Department of Information Resources (DIR) Deliverables-Based IT Services (DBITS) contract.

The DBITS framework enables customers to obtain technology services through a standardized SOW process, helping streamline procurement and avoid lengthy RFP procedures.

Awarded Service Categories

DIR has authorized Sastah to provide the following service categories under the DBITS Contract

Application Development, Maintenance & Support

Application focused services encompass the full lifecycle of software systems, including the design and development of new applications and the maintenance of existing solutions.

Work may involve building applications on mainframe, server, network, or web-based platforms, modifying legacy systems, troubleshooting issues, improving security, refining performance, and supporting ongoing operational requirements. Activities may also include integration with other systems, API development, modernization of legacy codebases, and support for application components that interact with broader enterprise platforms such as ERP modules that require configuration changes or functional updates.

Technology Upgrade, Migration & Transformation

Technology advancement initiatives may involve transitioning systems from legacy environments, introducing updated platforms, or optimizing existing technologies for performance and scalability.

Work may include modernization planning, evaluation of current assets, application or data migration, platform re-engineering, cloud enablement, and deployment of updated components. Transformation activities may also cover business case development, requirements analysis, documentation updates, remediation efforts, and support for enterprise systems, including activities related to ERP modules such as configuration updates, process alignment, or conversion support.

Business Intelligence, Data Management, Analytics & Automation

Data and analytics services encompass activities necessary to consolidate, govern, and analyze enterprise data assets.

Work may involve designing data warehouse architectures, sourcing and integrating data, performing extraction and transformation activities, and enabling analytics and reporting. Efforts may include data quality improvement, data governance implementation, development of data marts, tuning and deployment of BI tools, and establishing reporting environments. Capabilities may further include AI-supported analytics, automation of data processes, and integration with business intelligence or data mining systems.

Project & Program Management

Structured project and program oversight services are delivered in alignment with methodologies such as PMI and Agile.

Engagements may involve planning and scheduling, requirements coordination, statewide impact analysis, cost-benefit assessments, stakeholder communication, risk and issue management, governance of deliverables, and organizational change management. Activities may utilize customer tools or commercially available project management systems and may align with the Texas Project Delivery Framework where required to support agency processes and compliance expectations.

How to Engage SASTAH Through DIR

The steps below outline the standard process for requesting and issuing DBITS services

1

Determine Requirements

The DIR customer determines a requirement for services that fall within one of the DBITS categories awarded under this contract. Additional procurement guidance is available through the DIR Cooperative Contracts Overview .

2

Prepare Statement of Work

The customer prepares an SOW using the DBITS templates - Statement of Work Process . The SOW describes the desired deliverables, project scope, timelines, acceptance criteria, and sent to Sastah for review and response.

3

Review & Response

Sastah will review the SOW and provide a response in accordance with DBITS requirements. Responses typically include pricing, deliverables and any additional details required to complete the procurement process.

4

Issue Purchase Order

Once the customer selects the vendor, the customer issues a Purchase Order referencing: DIR Contract Number DIR-CPO-6060. Work may begin after the Purchase Order has been accepted.

Our DBITS Point of Contact

For quotes, purchase orders or for questions regarding the DBITS process, please contact

Contact Name: Bala Arumugam
Email Address: bala@sastah.com
Phone Number: (512) 924-1216

Warranty & Return Policies

Warranty and return provisions under this contract follow the requirements established by the Texas Department of Information Resources (DIR). Customers may provide written notice of any errors, inaccuracies, or other deficiencies in products or services delivered under a Purchase Agreement within thirty (30) calendar days of receiving the related invoice. Upon receiving such notice, Sastah Solutions LLC will correct the identified issue at no additional cost to the Customer. Additional warranty or return related details specific to a project may be addressed within the SOW response, provided such terms remain consistent with the DIR contract requirements.

Additional Resources

For more information about DIR contracts and the DBITS program:

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